The Norquay Co-op Home Centre was recently recognized for retail excellence in the Home Improvement industry in Canada.
The Home Centre received the national award for Best Building Supply/Home Centre under 15,000 square feet at the 2019 Outstanding Retailer Awards (ORAs) in King City, Ont., on November 13.
Under the leadership of Justin Petelski, general manager, and direction from Darin Janzen (hardware manager) and Doug Nelson (lumber manager) Norquay Co-op has established itself as a strong, locally owned and operated organization that values customer experience excellence, teamwork and community leadership and strength in lumber and building materials, said a release.
The Home Centre has experienced steady sales growth and delivers a strong local bottom line contribution for the Co-op Association. Through partnerships with contractors, the Home Centre delivers customers the “concept to completion” solution for their farm building needs.
Success is built through people. Their commitment to customer and community is best described by Justin: “It starts with the staff. We have a very passionate team that truly cares about our members. They take pride in how our store looks, they care about our customers, and have desire to grow and giving back to our community. We have a gem of a store in Eastern Saskatchewan, now everyone will know what we have known for a while. This is a special Co-op in a special community.”
Launched in 1992, the Outstanding Retailer Awards are presented by Hardlines, a specialized information company focused on home improvement retailing in Canada. The award celebrates achievements in customer experience, store appearance, merchandising, marketing, employee engagement, community involvement and sales growth.
Suppliers and retailers from across Canada gathered to honour the retail home improvement industry’s best hardware and building supply retailers. The occasion was the 2019 Outstanding Retailer Awards Gala Dinner, November 13, which marked the end of day one of the 24th Annual Hardlines Conference at the Kingbridge Centre in King City, Ont., said information.
Delegates at the Hardlines Conference joined leaders from the retail chains, co-ops and buying groups at the Gala Dinner to honour their members and fellow retailers. Dealers from across the country were celebrated in eight categories covering the range of hardware and home improvement retailing formats, including a brand-new category that recognizes the entrepreneurial spirit that is at the core of this industry.
The winners are carefully chosen from a field of high-quality nominees submitted from across the country. The winners stood out within this elite group thanks to their ability to exceed in the areas of good business practice, customer relations, innovation and niche marketing, the release concluded.